Going through the line at Costco, the person packing my bags engages me in a conversation about recipes. The seasonal clerk at Nordstoms mentions a book reference to a hat I am buying for a gift and we have a great discussion about books. Even the cashier at Target and I end up talking about the compostability of unbleached coffee filters. Maybe it is just me with my gift of gab, and being the same age, but this seems different. I know all retailers are trying to improve their customer service and it appears to me to be working with the more mature seasonal workers on shoppers like me, the more mature.
I still can be invisible at a Starbucks or in the grocery check-out line; that almost goes with-out saying. How many of us will go through the line even if it has a bigger wait to have our favorite checker swipe our groceries? My favorite grocery store says they are the friendliest store in town. They are friendly, but often more yakking with each other than talking with customers. When stopping a person for help they are indeed friendly and helpful, but I am middle age and not multi-pierced or tattooed so obviously not very cool. Likes seek likes and that is why I am happy this year with the mature seasonal help.
3 comments:
Interesting commentary and perspective Haralee. I agree the economy has certainly changed the face of seasonal help. While I do enjoy having an EE help me that doesn't seem intent on burning time until their next break, occasionally the long winded discourse can be frustrating too. I hope that the ramifications of the economy help the younger generation (did I really just say that?) realize that the customer is the focus, not a distraction.
You are so right Nicole. Some customer service people forget about the customer! Thank-you for your comment.
I have to say that I love my local market, Trader Joes, because I have never gone to another store where customer service was so great all year round whether young or older. Holidays tend to make people a little more cheerful so its nice to that seasonal customer service in most stores and have conversation, but hopefully more and more stores will be like Trader Joes and have great customer service and conversation between the cashier and the customer all year round. I think it's up to the company to emphasize on this with their employees. Trader Joes definately maintains it's brand message.
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